Problems frequently encountered by buyers


1.How to place an order?

First, choose your favorite product, you can click on a product photo or product name to see more detailed information.

Second choose specification you want and enter the quantity, and click "BUY NOW"

Third, Please enter the required information such as SHIPPING ADDRESS, PAYMENT, and Check whether ORDER REVIEW is consistent with the product information you selected, you can enter the coupon code to use it. Please note that you should check your order detailes carefully especially address in order to deliver your package in time.

Finally,you will pay into the Paypal or credit card payment page.


2.Is There Any Custom Duties?

Custom duties depends on your country custom policy,we usually put low value on the invoice to avoid the potential tax.you can also tell us the value you want to declare when you place order.



3.Can I Color My Wig ?

Yes, all our hair collections can be colored. However, we strongly advise that you seek a professional colorist to obtain optimal results and prevent over processing.



4.Do u Offer Wholesale?

Yes,we do wholesale, plz send inquiry to our email: service@ruiyuhair.vip or add our whatsapp: +86 18003749851



5.How Long Does It Take For Shipping?

We ship within the United States (products are shipped from Ruiyu's US warehouse) and ship via usps priority mail after delivery. It usually takes 3-5 working days

If you need expedited shipping, please contact us. The prerequisite is that the package needs to be shipped from our US warehouse, and you need to receive your package within a short time, usually within 2-3 business days.

International shipping to the United States via Federal, DHL or UPS, it takes 2-6 working days
International shipping to Canada, Australia...It takes 3-5 working days to pass DHL, and usually 5-9 working days in the UK.



6.Can I Shower Or Swim With Lace Wigs On?

Yes, you definitely can. Well! You had better to put waterproof adhesive or tape on your lace cap when you swim.

It is recommended you to wash it after you swim with it. Anyway, you can exercise in your wig.Hope you have a healthy body!



7Why Did My Payment Fail?

Payment failure could mean the following: 1)incorrect cvv security code 2)insufficient fund on card 3)exceeding cc limits (if you have payment problems,such as can’t pay successfully,

the card is not acceptable,order was closed because of security reasons and so on,pls contact our customer service at the first time,they will try their best to solve your problems.)



8.What If My Order Delivery Was Delayed ?

We definitely will deliver your order in time under normal circumstances.

While, shipping delays may occur due to holidays, natural disasters, or carrier delays.

Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.



9.Is the hair shedding?

When you meet 2-3 strands of hair loss.It is not the real shedding, just like human hair. Kindly suggest to seal the weft again before installment to prevent shedding so much in future.
Do not use comb to brush the curly hair, just running with yr fingers gently; use wide-tooth for straight or body wave style.After wash please nurse the hair with some hair oil, then the hair can be silky and soft



10.What's the smell of hair? 

Factory washed the hair with warm water and shampoo before shipped,at the same time , we will add some hair oil to the hair wig to protecting the hair from being dry during long time delivery, it may have some smell in the high temperature or hot weather, the smell can easily fade away after washing via any shampoo or conditioner. Promise no corn-chip chemical smell, our hair is 100% chemical-free, we do not only care about beauty but also our customer's health!






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